UNITE HERE Launches Ad Buy: Hotel Workers Are “Sick of Saying Sorry” for Cuts to Guest Services and Amenities
PubClub
AUGUST 29, 2024
I’m sick of saying ‘sorry I’ll be with you shortly’ to guests waiting in line at the front desk to be helped,” says Tina Tolentino, a Guest Service Agent at the Waikiki Beach Marriott. Workers routinely hear from guests frustrated about cuts to service and amenities, all while losing out on tips and hours.
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