Customer Service Promotion VIP 
SevenRooms
NOVEMBER 16, 2023
This means hotel operators have a golden opportunity to promote on-site food and beverage offerings alongside room bookings. Whether you have one on-site restaurant or three, use the marketing ideas below to promote hotel F&B reservations before and during guest stays. The same study found that U.S. hotel guests spend $367.5
SevenRooms
MARCH 19, 2024
Customer reviews come in from every direction — Facebook, GrubHub, YouTube, Google and more — and all of them need a reply. There are customer service issues to handle, trends to identify and patterns to report. The team flags reviewers as VIPs in guest profiles so servers know to comp meals or drinks on their next visit.
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