Remove Customer Service Remove Hospitality Remove VIP
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Tips for Automating Your Restaurant’s Reputation Management Strategy

SevenRooms

Customer reviews come in from every direction — Facebook, GrubHub, YouTube, Google and more — and all of them need a reply. There are customer service issues to handle, trends to identify and patterns to report. The team flags reviewers as VIPs in guest profiles so servers know to comp meals or drinks on their next visit.

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How to Turn Room Guests into Gold With Hotel F&B

SevenRooms

For example, the SevenRooms’ reservation widget can be configured to prompt overnight guests to check their emails for a private reservation link with custom availability. Providing exclusive reservation access will make every guest feel like a VIP. To avoid this scenario, set aside reservation inventory for VIPs and special guests.

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