Customer Service Hospitality Pub 
Bar Magazine
MARCH 21, 2025
Hospitality employees are embracing AI to deliver better guest experiences with almost all saying it has had a positive impact on their workplace. New research from The Access Group found that 54% of people who work in hospitality, and who regularly handle information as part of their job, use AI tools, and 91% say its been beneficial.
Australian Bartender
FEBRUARY 29, 2024
You can email her at behindthebarchannel@gmail.com From globally recognised cocktail bars to cosy neighbourhood pubs, afternoon wine bar snacks to 2am seafood feasts, Australia prides ourselves on our hospitality scene. As we all well know, this industry is all about the people. What do you see as opportunities for growth?
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Australian Bartender
AUGUST 11, 2024
It’s a great drawcard to get people involved in the hospitality of Far North Queensland, escape the cold, throw on some thongs and a Hawaiian shirt and get tropical. The highlight of the experience for me was the great customer service we encountered throughout the town; everyone from the drivers to the front of house staff or the baristas.
Bar Magazine
OCTOBER 22, 2024
Tim Chapman, Chief Commercial Officer at Zonal, comments on the role of tech in the sector, “In an ever-changing hospitality landscape, technology has become an indispensable tool in helping bars and pubs streamline their operations, enhance efficiency, and improve their bottom line.
Bar Magazine
OCTOBER 22, 2024
Everywhere I have ever worked, be it a village pub, a fine dining restaurant or a wedding destination hotel, they have all struggled with staffing issues. it means that regularly, businesses are facing busy, crucial shifts and services with not enough staff, or using expensive unreliable temp agencies.
PubClub
MAY 10, 2025
Idahos craft cocktail scene is thriving, fueled by local ingredients like huckleberries and potato vodka, and a booming hospitality industry. Cities like Boise, Sun Valley, and Idaho Falls host diverse venues, from upscale mixology bars to cozy pubs. Customer Service : Engage patrons with personalized drink recommendations.
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