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Advanced Customer Service: How To Get It Right And Not Fail Your Venue

Be a Better Bartender

Advanced Customer Service Advanced customer service is the foundation of your brand. Hospitality is a Customer first business with customer-first experiences. So it’s only right that customer service is at the forefront of your business.

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THSC and Visa to elevate India's tourism sector

Spiritz

The Tourism and Hospitality Skill Council (THSC) signed a Memorandum of Understanding (MoU) with V isa. The collaboration will focus on training individuals in critical roles such as tour guides, customer service representatives, and paragliding pilots, thereby elevating the overall tourism experience in the country.

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Women in Beverage: Kathie Durbin

Cheers

On my second day, I was unexpectedly asked to bartend, and from that moment I fell in love with the hospitality industry. Through these experiences, and others, I developed a profound appreciation for the alcohol beverage industry and its role in hospitality, which continues to shape my career. Did you have a mentor in the industry?

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Meet Macy Tran, the young gun bartender at Bar Besuto, Sydney’s underground, Tokyo-style Japanese whisky den

Australian Bartender

Tell us a bit about how you got started in the hospitality industry and where you have worked before. My journey into hospitality began when I moved to Sydney, Australia for my Hotel Management Bachelor degree. ” Are you a classics or an experimental kind of bartender? I would say a little bit of both.

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Rookies Part 3: Jac Landmark from Frisk Small Bar in Perth

Australian Bartender

You can email her at behindthebarchannel@gmail.com From globally recognised cocktail bars to cosy neighbourhood pubs, afternoon wine bar snacks to 2am seafood feasts, Australia prides ourselves on our hospitality scene. As we all well know, this industry is all about the people. What do you see as opportunities for growth?

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A Taste of Port Douglas: Why FNQ is worth a visit

Australian Bartender

It’s a great drawcard to get people involved in the hospitality of Far North Queensland, escape the cold, throw on some thongs and a Hawaiian shirt and get tropical. The highlight of the experience for me was the great customer service we encountered throughout the town; everyone from the drivers to the front of house staff or the baristas.

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The Essential Skills Every Bartender Must Master

PubClub

In the bustling world of hospitality, bartenders play a pivotal role, crafting not just drinks but experiences that keep patrons returning to the bar. Such knowledge not only enhances the quality of service provided but also empowers bartenders to make recommendations and pair drinks with food effectively.