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While room bookings will always be the main focus of your marketing efforts, hotel F&B doesn’t have to be the underdog. This means hotel operators have a golden opportunity to promote on-site food and beverage offerings alongside room bookings. Providing exclusive reservation access will make every guest feel like a VIP.
Customer reviews come in from every direction — Facebook, GrubHub, YouTube, Google and more — and all of them need a reply. There are customerservice issues to handle, trends to identify and patterns to report. OpenTable : Reviews on OpenTable can impact future bookings and your restaurant’s reputation.
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